WiFi connection problem

NickyPhil

Hi - I’m a new customer and am having a problem receiving WiFi. The modem is plugged in and the white cable inserted in the wall socket from the modem. I’ve activated WiFi via the cockpit and SSID and password are shown there, as notified to me by letter. Problem is when I try to connect iPhone/laptop to WiFi, the modem’s factory settings are shown in settings not the QL number shown in cockpit and WiFi is not connected. How can I fix this please?

mahony

NickyPhil Wenn ich es mit meinem schlechten Englisch richtig verstehe, kommt mir direkt folgende Punkte in den Sinn.
Ist das WLAN am Modem eingeschaltet? (entsprechendes LED leuchtet)
Weil es dir dieses WLAN nicht anzeigt aber ein anderes, hat jemand in deiner Nachbarschaft QL?
Daraus, aber sehr weit her genommen, könnte ich auch noch schliessen, dass QL dein Modem falsch konfiguriert hat. (mit einem anderen Kunden vertauscht oder ein altes)
Hast du auch Festnetztelefonie? Wenn ja, ruf deine Festnetznummer an. funktioniert diese? So könnte man kontrollieren, ob das Modem falsch resp. korrekt konfiguriert ist. Das Telefon würde nur bei dir klingeln, wenn es korrekt konfiguriert ist.
Wenn das alles nichts bringt, aber die WLAN LED leuchtet, dann überschreib im Cockpit mal die SSID und das Passwort. Das Modem wird sich neu starten, was bis zu 10min. dauern kann. Funktioniert es jetzt? Wenn nein, ruf die Hotline an.

NickyPhil

Hi Mahoney, thanks for your reply. I spoke to the helpline and they told me that the internet connection to my address is sealed! When do you think WWZ can ‘unseal’ it? Can this be done remotely or will a technician have to visit my address (it is an apartment/condominium)? Thanks!

MTR

Hello @NickyPhil

Strange that the helpline did not immediately discuss the necessary measures with you.

I don’t know the cable network of WWZ and therefore I don’t know who is responsible for what. But in this case I would call WWZ directly and ask what needs to be done to get the connection activated / unsealed.

NickyPhil

Hi MTR, thanks for your reply. Actually the helpline staff were pretty helpful and I’m happy that the problem has been identified - I thought I was doing something wrong with the modem/cable!
The technician is coming to my apartment building tomorrow morning to unseal the connection, so I should have WiFi by lunch time:
So now I just have to make sure that my billing does not start before 16th April - my contract was supposed to start on 8th April….

MTR

Nice to read that everything has been set in motion. I hope it all works out!

Right - important note with the date for the start of the contract.